1. Data We Collect
When you interact with our website or attend a workshop, we may collect the following personal data:
- Contact information — full name, email address, and phone number submitted through our enquiry form.
- Workshop enrolment details — the session or programme you register for, attendance records, and materials distributed.
- Communication records — emails or messages exchanged with our team regarding scheduling or follow-up queries.
- Technical data — browser type, pages visited, and approximate location data collected via analytics cookies (where consent is given).
Legal basis: Consent (for optional cookies and marketing), contract performance (for workshop delivery), and legitimate interest (for internal administration and service improvement).
Retention: Contact enquiry data is retained for up to 24 months. Workshop records are retained for up to 5 years for administrative purposes. Analytics data is typically retained for 14 months before automatic deletion.
2. How We Use Your Data
We use personal data only for the purposes described below:
- Responding to enquiries and booking workshop sessions.
- Delivering workshop materials, printed handbooks, and follow-up resources.
- Sending session reminders or rescheduling notices when relevant.
- Improving our website and service offerings based on aggregated analytics.
- Complying with applicable Malaysian legal and regulatory obligations.
We do not sell, rent, or trade your personal data to third parties for their own marketing purposes.
Marketing communications: If you have given consent, we may occasionally send information about new sessions or resources. You may opt out at any time by emailing [email protected].
3. Data Protection Measures
We take reasonable and appropriate steps to safeguard the personal data we hold:
- Our website is served over HTTPS with TLS encryption.
- Access to contact and booking records is limited to authorised staff members only.
- Electronic records are stored on password-protected systems.
- Paper documents and printed workshop materials are kept in secure storage.
In the event of a data breach that is likely to affect your rights or interests, we will notify you and the relevant authority within the timeframe required under the PDPA 2010.
5. Your Rights
Under the Personal Data Protection Act 2010 (Malaysia), you have the following rights regarding your personal data:
Right of Access
Request a copy of the personal data we hold about you.
Right to Correct
Ask us to update or correct inaccurate personal data.
Right to Withdraw Consent
Withdraw consent for optional data uses at any time.
Right to Object
Object to your data being used for direct marketing.
Right to Erasure
Request deletion of your data where no legal basis for retention exists.
Right to Lodge a Complaint
Raise concerns with the Department of Personal Data Protection Malaysia (JPDP).
To exercise any of the above rights, please contact us at [email protected]. We aim to respond within 21 days.
6. Third-Party Links
Our website may contain links to external resources or references. We are not responsible for the privacy practices of those websites, and this policy does not cover them. We encourage you to review the privacy notices of any third-party sites you visit.
7. Children's Privacy
Our workshops and services are intended for adults aged 18 and above. We do not knowingly collect personal data from anyone under the age of 18. If you believe a minor has submitted data through our website, please contact us so we can remove it promptly.
8. Policy Updates
We may revise this policy from time to time to reflect changes in our practices or applicable regulations. When we do, we will update the "Last updated" date at the top of this page. We encourage you to review this policy periodically.
Continued use of our website or services after an update constitutes acceptance of the revised policy.
9. Contact & Data Controller
If you have questions about this policy or wish to exercise your rights, please reach out to us:
Famhold
- 8 Jalan Pelangi, 80400 Johor Bahru, Johor, Malaysia
- [email protected]
- +60 7 3458 2179